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Home/CRM/Tasks & Follow-Ups

A lead just replied.
Now what?

A lead replied. A meeting ended. A deal moved stages. If the next step depends on someone remembering — that's where deals go quiet. Tasks & Follow-Ups is the follow-up reminder software your sales team actually needs — every next step assigned, prioritised, and visible.

How to follow up with 50 leads without forgetting
anyone. The honest answer.

At 10 leads, a rep remembers. At 50, things slip.
The real issue — follow-ups shouldn't depend on memory. Ever.

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Lead replies Friday. By Monday, the moment's gone

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Three reps meant to follow up. None of them did

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Deal moves to Proposal Sent. No check-in task set


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Meeting ends. No next step. Deal goes quiet

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Rep takes a day off. Warm leads sit untouched

The follow-up happens. Whether or not
your rep remembers.

Tasks & Follow-Ups gives your team a structured way to manage every next step — so nothing gets lost between a lead reply and a closed deal. Think of it as automated CRM task management built around how your team actually works.

PriorityWhen It Applies
Lead replies to campaign

Follow-up task assigned to the rep

Meeting marked as completed

Next-step task — 'Send summary / book next call'

Deal moves to a new stage

Rep creates a stage-specific task on the deal

Follow-up task goes overdue

Alert sent to rep + manager notified

No activity on a deal for N days

Nudge task — 'This deal needs attention'

How a lead goes from campaign to CRM
— without you doing anything.

The flow is automatic. Here's exactly what happens:

Something needs a next step

Something needs a next step

Lead replied. Meeting ended. Deal moved stages. Rep creates a task on the lead or deal — priority, due date, assignee.

Task assigned and visible

Task assigned and visible

Rep sees it in their queue. Slack notification sent. Nothing gets missed.

Lead replies

Lead replies

Reply logged to the timeline. Slack notification sent to the team. Rep creates a follow-up task and updates the badge.

Rep completes the task

Rep completes the task

Marked done. Logged to the timeline with a timestamp. Next task created if needed.

Managers see everything, in real time

Managers see everything, in real time

Every open task — by rep, priority, due date. Overdue tasks flagged. The tool that reminds your team to follow up on every deal — without you having to ask.

Everything inside Tasks & Follow-Ups
— and what it actually does.

The flow is automatic. Here's exactly what happens:

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Task Creation — Per Lead or Deal

Create a task on any lead or deal. Title, priority, due date, assigned rep. The foundation of any good sales follow-up automation workflow — clear ownership from the start.

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Priority Levels — Critical, High, Medium, Low

Not all follow-ups are equal. Priority levels keep reps focused on what matters most today — not just what showed up first.

PriorityWhen It Applies
Pipeline value by stage

Where your revenue is sitting

Average time in each stage

Where deals are getting stuck

Deals with no activity

Which conversations have gone quiet

Forecast vs. closed

Whether you're on track or behind

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Due Dates and Overdue Alerts

Task goes overdue — rep alerted via Slack, email, and in-app. Still overdue — manager notified too. Never miss a follow-up, even when things get busy.

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Personal Task Queue

All open tasks in one view. Sorted by priority and due date. The CRM that automates next steps starts here — day organised the moment they open it.

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Team Task View for Managers

Every open task across the team. Who's on top, who's overdue, which deals have no active tasks. Full visibility without micromanaging.

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Task History on Every Lead and Deal

Every task logged to the lead and deal it belongs to. What was done, when, and by who — before every call.

Questions people actually ask about
— Lead Management.

Reply logged to the timeline. Slack notification sent. Rep creates a follow-up task and updates the badge — same day.

Every lead gets a task. Every task has a due date and an owner. Nothing moves forward without a next step attached.

Yes. When a deal moves stages, the rep creates the relevant task directly on the deal — priority and due date included.

Rep alerted via Slack, email, and in-app. Still overdue — manager notified too.

No. Their task queue is already there — sorted by priority and due date.

Yes — on any lead or deal, any time. Priority, due date, assignee. All in the same queue.

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Stop relying on memory for follow-ups.

Every next step — assigned, tracked, visible.

✓ No credit card required ✓ No IT setup ✓ Live in under a day